Shipping Policy

Thank you for shopping with us. Please note our shipping policy as follows:

  • Customs Duties & Taxes Any import duties, taxes and other charges levied on your items are your responsibility. These charges are not included in the item and shipping costs.Domestic & International Orders Our orders are processed within 1-2 business days, and transferred to the shipping company for delivery. Please ensure the shipping address you provide is correct before you make payment, as we may not be able to retrieve packages once they have been dispatched. We will email you once your shipping label has been created. In the event that we are unable to ship within this time frame due to unforeseen circumstances beyond our control, we will inform you via email. You are responsible for tracking your package. The shipping cost is calculated at checkout for both domestic and international orders.

Refunds

We appreciate your business and in these critical times of Covid-19, we strive to protect the health and safety of our employees and customers. We currently have a No Refunds policy on our products and all sales are final. You may cancel an order for a full refund before it has shipped.

In the event that you receive an incorrect product with a quality issue, please contact us via email within 3 days of receipt so we can work together to rectify the problem. If damage is incurred by the shipping company, please contact them to discuss.

Contact Us

Contact Us

About Us

Welcome to 14 Degrees. We’re glad that you have gravitated to our store, and hope that we will quickly become your number 1 choice for Sea Moss and our other natural, sustainable, eco-friendly products.

We often reminisce about island life in the Caribbean, and still enjoy the sun, sea and sand whenever possible. The archipelago, divided by the sea, created nuances in our culture, our dialects maybe, but our pride, hospitality, warmth, and our willingness to share unite us, and make us very interesting as a people. We are resourceful and passionate about the people and things we love. So many of our customs have been passed from generation to generation, like the advantages of plant based diets.

Sea Moss and indigenous plants have been part of the human diet for many years, used as folk medicine, for the slightest cough, cold or other ailment by our grandparents. We were lucky to entrusted in their care, mostly during our fun loving childhood vacations near the rivers and the sea. Oftentimes, they would proudly use whatever had taken root in their gardens to nurture us, though much to our chagrin, came the one time, annual detox. The delicious, creamy Sea Moss drink infused with nutmeg, cinnamon that followed was always the saving grace.

With the passage of time, we have come of age, and the nutritional value of the Sea Moss used for decades by our family, are better understood.

We feel so privileged to be able to share our Gold and Purple Sea Moss with you.